Returns & Refunds

Returns

Here at Velocity Simulations, we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any administrative or handling charges. However, you must pay the postal/transportation costs associated with the return. The item must be unused with original packaging and returned to us within 14 days of successful delivery for an exchange or refund (product price – payment gateway fees), less transportation, shipping, or postal costs. As noted, we do not cover the cost of return postage (unless the reason for the return is due to the fact that the goods are faulty or damaged). To start a return, you can contact us at velocitysimulations.sales@gmail.com. Please note that returns will need to be sent to the following address: 835 Hougang Central, #05-556, Singapore 530835, Singapore

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. IMPORTANT: Items sent back to us without first requesting a return will not be accepted. Item will be returned at customer's expense. You can always contact us for any return question at velocitysimulations.sales@gmail.com.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at velocitysimulations.sales@gmail.com.

Damages and issues

For goods covered by a manufacturer’s warranty, if you experience any issues with goods that are still under manufacturer’s warranty, you must first contact us via velocitysimulations.sales@gmail.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the goods must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available. Product warranties are bound to the first purchaser and are not transferable. 

Velocity Simulations will issue you with a return label and will cover the cost of return. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you. We will then work with the manufacturer to rectify the issue for you as quickly as possible. Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item (as indicated in the terms of the manufacturer’s warranty) and shipped it back to us.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.